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Information, Guidance, Advice and Specialist Support
There are 3 funding levels you can apply for under this theme: • Information and guidance only (level 1) - the maximum threshold for a single application is £65K • Generalist advice (level 2) - the maximum threshold for a single application is £100K • Specialist advice (level 3) - the maximum threshold for a single application is £225K Purpose Access to timely information, guidance, advice and specialist support plays a vital role in helping residents understand their rights, access services, maintain independence and improve their wellbeing. Across the borough, voluntary and community sector organisations provide a range of support at different levels, from information and guidance for specific communities through to more specialist advice and casework. These services are often trusted by communities that may face barriers to accessing mainstream services and provide valuable expertise in supporting residents with particular needs and protected characteristics. The purpose of this funding is to support a coordinated boroughwide system of information, guidance, advice and specialist support that ensures residents can access the right help at the right time, whilst strengthening collaboration across providers. We recognise that residents' needs are often complex and do not sit neatly within a single service. Many residents require support across multiple areas of their lives and may benefit from being supported by different organisations at different points in their journey. We are therefore seeking applications that demonstrate how organisations will work together as part of a wider borough-wide network, with clear referral pathways, joint working arrangements and shared approaches to supporting residents. Funding may support provision across different levels of support, including: • Information and Guidance (level 1): Providing residents with accessible information, guidance, signposting and support to access services, opportunities and resources. This is likely to include support for specific communities or vulnerable residents. • Generalist Advice (level2): Providing advice that helps residents understand their options and next steps in resolving a problem or issue. This may include support with form filling, practical assistance and helping residents navigate complex systems, whilst maintaining a focus on early intervention and prevention. • Specialist Advice and Casework (level 3): Providing specialist support, advocacy and casework where residents have more complex needs or problems requiring detailed intervention. This may include specialist advice relating to areas such as welfare benefits, housing, debt, immigration or other areas of expertise. Organisations do not need to provide every level of support themselves but should demonstrate how they contribute to an integrated borough-wide offer and how residents will be supported to access specialist assistance where required. Partnership Expectation As part of this funding priority, organisations will be expected to participate in boroughwide partnership arrangements to strengthen coordination across the information and advice system. This should include: • Active participation in relevant information and advice networks and forums. • Development and maintenance of clear referral pathways between providers. • Joint problem-solving where residents have multiple or complex needs. • Sharing knowledge and intelligence on emerging trends and resident needs. • Promoting awareness of the wider information and advice offer available within the borough. • Working together to ensure residents can move seamlessly between different levels of support as their needs change. • We would particularly welcome bids from groups of providers working together, either with a partnership agreement in place, as a formal consortium, a lead and sub grant model or some other suitable arrangement. This funding is intended to support a connected and collaborative system where specialist expertise is retained, community trust and local knowledge are valued, and residents experience a more joined-up journey through information, guidance, advice and specialist support services.

